Let gaming be a source of joy — not stress. At Jelivio, we believe ensuring every player's safety is our greatest responsibility.
Jelivio is more than a gaming platform — it's a responsible community. We believe gaming should be a source of entertainment, not a burden in life. That's why we provide every player with dedicated tools, policies, and support to keep them safe.
We promise — if you ever feel gaming is getting out of control, Jelivio will be the first to stand by your side.
Responsible gaming means keeping gaming as just one part of your leisure time — so it never harms your daily life, family, work, or finances. Simply put: enjoy gaming, but always within your limits.
As online gaming continues to grow in popularity in Bangladesh, it's increasingly important for every player to know how to stay safe. Jelivio wants you to enjoy gaming — but never at the cost of your wellbeing.
Responsible gaming isn't just for people with a problem — it's for every player. Setting your limits ahead of time is always the smartest move.
Set your own maximum daily, weekly, or monthly deposit limit.
Decide in advance how long you'll play. When time's up, the system will remind you automatically.
You can temporarily suspend your account for a set period — anywhere from 24 hours to 30 days.
Long-term self-exclusion options available — close your account for 6 months or permanently.
Jelivio is not available to users under 18. Special guidelines for parents and guardians.
Concerned about your gaming? Our support team is available 24/7 to help you.
Ask yourself the following questions. If you answer "yes" to any of them, it's time to take a step back.
Do you find yourself spending more than your planned budget on gaming?
Do you feel the urge to bet more to win back money you've lost?
Do you feel restless or irritable when you're not gaming?
Do you feel the need to hide your gaming from family or friends?
Are you prioritizing gaming over work, studies, or family responsibilities?
Are you taking on debt or dipping into savings to fund your gaming?
If you answered "Yes" to any of the questions above — reach out to us. We'll help without judgment. Your wellbeing is our priority.
It's important to understand the difference between healthy gaming habits and problem gaming.
You stay within your set budget
Accepts losses easily
You enjoy life beyond gaming
Family responsibilities first, gaming second
You repeatedly exceed your budget to place more bets
Feels a constant urge to chase lost money
You hide your gaming from the people close to you
You skip sleep, meals, or work to play
Jelivio has developed dedicated protection tools for every member. They are easy to use and can be activated at any time.
Go to your Account Settings to set daily, weekly, or monthly deposit limits. Limits take effect immediately once set. Lowering a limit is instant — but increasing one requires a 24-hour waiting period, to prevent impulsive decisions.
Set a time limit for your gaming sessions. When the time is up, the platform will remind you to take a break. This is the most effective way to avoid extended sessions.
If you feel you need a short break, you can temporarily suspend your account for anywhere between 24 hours and 30 days. During this period, you won't be able to log in or place bets. Once the break ends, your account will be reactivated automatically.
If you feel you need a long break from gaming, use the self-exclusion feature. You can close your account for 6 months, 1 year, or permanently. A permanent exclusion cannot be reversed. Choosing this is not a sign of weakness — it takes real courage.
Jelivio strictly enforces an 18+ policy. Parents and guardians are encouraged to use parental control software on their devices to prevent minors from accessing gaming sites.
Follow these tips and gaming will always be a source of fun — never a problem.