Jelivio Terms & Conditions — Complete Membership Terms and Policies

1 General Information

This document serves as a legal agreement between Jelivio ("we", "the platform") and any registered or unregistered user ("you", "member"). Jelivio is an online gaming platform offering casino games, slots, fish games, and a variety of other gaming entertainment.

These terms and conditions have been written in English for users in Bangladesh. Should any ambiguity arise from translation, the original English version shall prevail.

2 Account Registration & Verification

To register an account with Jelivio, the following conditions must be met:

3 Age Limit & Eligibility

The Jelivio platform is strictly for users aged 18 and above. It is operated exclusively for adults.

Additionally, Jelivio does not permit account registration by any individual who is prohibited from gaming under a judicial or administrative order. The platform is intended solely for personal entertainment.

4 Deposit, Withdrawal & Payment Policy

Jelivio supports deposits and withdrawals via mobile banking and e-wallets. The following policies apply to all payments:

Deposits

• The payment method used for deposits must belong to the member themselves.
• Deposits from third-party accounts are not accepted.
• A minimum deposit amount is in place — please check the platform for the current limit.
• Jelivio may request verification in the event of any suspicious transactions.

Withdrawals

• Account verification (KYC) must be completed before withdrawals can be made.
• Withdrawals are typically processed within 1–3 business days. VIP members benefit from faster processing.
• Wagering requirements must be met before any bonus balance can be withdrawn.
• In accordance with our anti-money laundering policy, Jelivio may place a hold on any suspicious withdrawal.

5 Bonus & Promotion Terms

Jelivio offers a variety of bonuses — welcome bonus, deposit bonus, cashback, free spins, and more. Each bonus comes with its own specific terms.

General Bonus Rules

• Withdrawals cannot be processed until the wagering requirements for each bonus have been met.
• The welcome bonus can only be claimed once. Any attempt to claim it through multiple accounts will result in all bonuses and deposits being forfeited.
• Bonuses have an expiry date — typically between 7 and 30 days.
• Certain bonuses may only be used on specific games.

Special cashback and rewards apply to VIP members, with full details available on the VIP page.

6 Gaming Rules & Fair Play Policy

Jelivio ensures that all games on the platform are completely fair and powered by RNG (Random Number Generator) technology.

• All game outcomes are regularly audited by a third party.
• If a technical error occurs during a game, the relevant round may be voided.
• In the event of a software error or incorrect payout, Jelivio reserves the right to correct the erroneous amount.
• The rules for each game are detailed in that game's information section.
• In Live Casino games, the dealer's decision is final.

7 Prohibited Activities

The following activities are strictly prohibited on the Jelivio platform and are subject to penalties:

• Fraudulent activities, hacking, or the use of automated bots.
• Money laundering or transactions involving funds from illegal sources.
• Creating multiple accounts to exploit the bonus system.
• Harassing, threatening, or intimidating other players.
• Any attempt to modify the platform's software or games.
• Using a false identity or operating an account in someone else's name.
• Using the platform for illegal activities.

8 Account Closure & Restrictions

Jelivio reserves the right to close, restrict, or suspend any account for any reason. Common grounds include:

• Rule violations or breach of terms and conditions.
• Failure to complete verification or submission of false information.
• Extended period of inactivity (typically 12 months).
• At the member's own request.
• Self-exclusion under the responsible gaming policy.

If a member has a remaining balance at the time of account closure and no rules have been violated, Jelivio will make every effort to return those funds once verification is complete.

Members may close their account at any time by contacting support.

9 Privacy & Data Protection

Jelivio treats the protection of your personal information as its highest priority. Our privacy policy details exactly how we collect, use, and store your data.

• Your personal information is never sold to third parties.
• Documents collected for KYC verification are stored securely.
• The platform uses SSL encryption to keep all communications secure.

10 Responsible Gaming Policy

Jelivio sees responsible gaming not merely as a rule, but as a core value. We want every member to enjoy gaming as entertainment — not let it become an addiction.

• Members can set their own deposit limits, betting limits, or session time limits.
• Self-exclusion is available upon request.
• If you are experiencing problems with your gaming, our support team is here to help.
• Jelivio has dedicated measures in place to protect minors.

11 Terms & Conditions Update

Jelivio reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified of significant changes via email or platform notification.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. If you do not agree with the terms, you have the option to close your account.

12 Contact & Dispute Resolution

For any questions, complaints, or disputes regarding these terms, please contact our support team in the first instance. We believe the majority of issues can be resolved through direct communication.

If an issue is not resolved within 15 business days of contacting support, it will be escalated to our dispute resolution team. Should it remain unresolved, an independent third party will be engaged to facilitate a settlement.

Jelivio support is available 24 hours a day, 7 days a week. Reach us via live chat or email.

Email: [email protected]